Terms and Conditions

Welcome to dorKk. These Terms and Conditions ("Terms") govern your use of our educational platform and services. By accessing or using dorKk, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using any part of the dorKk service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

2. Description of Service

dorKk is an educational platform that provides video lessons, learning materials, and educational content for students in grades 1-12, following the South African CAPS curriculum. Our services include:

• Access to video lessons and educational content
• Learning progress tracking
• Mobile applications for iOS, Android, and Huawei devices
• Customer support services

3. User Accounts and Registration

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• You may not create accounts for anyone other than yourself without permission

Age Requirements

• Users under 13 require parental consent to use our services
• Parents or guardians are responsible for supervising minors' use of our platform
• Educational institutions may create accounts for their students with appropriate permissions

4. Subscription and Payment Terms

Subscription Plans

• Access to premium content requires a paid subscription
• Subscription fees are charged in advance on a recurring basis
• All fees are non-refundable except as expressly stated in these Terms

Payment Processing

• Payments are processed through secure third-party payment providers
• You must provide current, complete, and accurate billing information
• You authorize us to charge your chosen payment method for all fees

Cancellation and Refunds

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• No refunds are provided for partial subscription periods

5. Acceptable Use Policy

Permitted Uses

• Use our services for personal educational purposes
• Access content appropriate to your subscription level
• Provide feedback and suggestions for improvement

Prohibited Uses

You may not:

• Share your account credentials with others
• Download, copy, or redistribute our content without permission
• Use automated tools to access or scrape our services
• Attempt to circumvent any security measures
• Upload malicious code or attempt to disrupt our services
• Use our services for any illegal or unauthorized purpose

6. Intellectual Property Rights

Our Content

• All content on dorKk is protected by copyright and other intellectual property laws
• We grant you a limited, non-exclusive, non-transferable license to access and use our content for personal educational purposes
• You may not modify, distribute, or create derivative works from our content

User Content

• You retain ownership of any content you submit to our platform
• By submitting content, you grant us a license to use it for providing and improving our services
• You represent that your submissions do not infringe on any third-party rights

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Service Availability and Modifications

Service Availability

• We strive to provide continuous access to our services but cannot guarantee 100% uptime
• We may temporarily suspend services for maintenance, updates, or technical issues
• We are not liable for any disruptions to service availability

Service Modifications

• We may modify, update, or discontinue features of our services at any time
• We will provide reasonable notice of material changes when possible
• Continued use of our services after changes constitutes acceptance of those changes

9. Disclaimers and Limitation of Liability

Disclaimers

• Our services are provided "as is" without warranties of any kind
• We do not guarantee specific learning outcomes or academic success
• We are not responsible for third-party content or services

Limitation of Liability

• Our liability is limited to the amount paid for services in the preceding 12 months
• We are not liable for indirect, incidental, or consequential damages
• Some jurisdictions may not allow certain limitations, so these may not apply to you

10. Indemnification

You agree to indemnify and hold harmless dorKk and its affiliates from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of any rights of another party.

11. Termination

Termination by You

• You may terminate your account at any time by contacting customer support
• Upon termination, your access to paid services will continue until the end of your billing period

Termination by Us

• We may suspend or terminate your account for violation of these Terms
• We may terminate accounts that remain inactive for extended periods
• We reserve the right to refuse service to anyone for any reason

12. Governing Law and Dispute Resolution

• These Terms are governed by the laws of South Africa
• Any disputes will be resolved through binding arbitration or in South African courts
• You agree to resolve disputes individually and not as part of a class action

13. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes by email or through our platform. Continued use of our services after changes take effect constitutes acceptance of the new Terms.

14. Contact Information

If you have questions about these Terms, please contact us:

• Email: legal@dorkk.online
• Address: dorKk, South Africa

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and dorKk regarding your use of our services.