Privacy Policy

At dorKk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and services.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Educational information (grade level, subjects of interest)
• Payment information (processed securely through third-party providers)
• Communications with our support team

Usage Information

We automatically collect information about your use of our services:

• Learning progress and performance data
• Device information (device type, operating system, browser type)
• Log data (IP address, access times, pages viewed)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our educational services
• Personalizing your learning experience
• Processing payments and managing subscriptions
• Communicating with you about our services
• Analyzing usage patterns to enhance our platform
• Ensuring security and preventing fraud
• Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party providers who assist in delivering our services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• Consent: When you have given explicit consent for sharing

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure servers and data centers
• Regular security assessments
• Limited access to personal information
• Employee training on data protection

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Cookie Control: Manage cookie preferences through your browser

6. Children's Privacy

Our services are designed for educational use by students of all ages. We take special care to protect the privacy of children under 13:

• We require parental consent for children under 13
• We collect only information necessary for educational purposes
• We do not share children's information for marketing purposes
• Parents can review and request deletion of their child's information

7. International Data Transfers

Your information may be processed in countries other than South Africa. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site performance and usage
• Provide personalized content and advertisements
• Ensure security and prevent fraud

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@dorkk.online
• Address: dorKk, South Africa